Received a dress with a broken zip and customer service is shockingly slow
Received a dress today but very disappointed in the quality. The zip was broken. Where was the QC?! Never experienced this problem before. Contacted customer service and awaiting further instructions for a refund. Update 2: I have since received a reply from their official@ email and they have given me the option of a size exchange or a style exchange. In order to get an exchange THEY REQUIRE YOU TO GIVE THEM YOUR MEASUREMENTS?! All this trouble when the issue wasn't even my fault in the first place. Their dress wasn't even properly quality controlled and arrived with a broken zip. Terrible QC and customer service.