DO NOT BUY FROM THEM!!
DO NOT BUY FROM THEM!!! I ordered a hand-held car vacuum described as 95,000 Pa suction. The item I received is labeled as 16,000 Pa. In addition, the charging port receptacle had fallen into the body of the unit, making it unusable. Customer service sends a refund request to a third party. They offer a 50% immediate refund (not received after 2 weeks) and the balance on receipt, minus a 15% restocking fee. Return shipment would be at my expense, even though the return policy states this is unless the product is not as described or is defective. I responded to their email with a request for a full refund and a shipping label, did not hear anything after 10 days. Called customer service and explained exactly why the offer was not acceptable. They resubmitted a request, and I received the same reply.