After dealing with a faulty product on eBay.
After dealing with a faulty product on eBay and getting no where, one response per 24hours. I decided to call the renogy au 1800 number today. Vic took accountability of my issue, checked the progress of the complaint, answered all my questions and was extremely helpful. Is my problem solved yet, no, however I was so fed up and ready to write a scathing review of not just the product but the customer service process as well, Vic has really turned that around today and I hope the issue I am having is resolved in due time as well. Well done Vic for empathising, understanding and knowledge today.