$800 lamp arrived with no damage to the…
$800 lamp arrived with no damage to the box, but the item had a significant manufacturing defect and was split in two pieces. Despite sending pictures and details in my request for a replacement or refund the company has done nothing but send useless automated responses for weeks. Given that this seems to happen frequently, it seems as if this store knowingly ships damaged goods and then refuses to refund or replace the item. I am now working with my CC to submit a charge back and open a fraud investigation.