SCAMMERS
I made the reservation like two months or so in advance and had multiple confirmations including two the day of and ten minutes after they were supposed to be there, they called and said they did not have anyone available… how is that possible??? I made the reservation I paid the deposit and at that point even already paid the full amount! They said they could reschedule it with a 10% discount which may as well have been a middle finger. On that much money 10% is nothing. Especially since they wanted to reschedule for a more expensive day. The way they do pricing changes by day and time. They wanted to charge me for a more expensive day. The day I scheduled was also the last day I could be there cause it was the only thing in their availability that I could have off work and also not pay hundreds extra for. They’re scammers. Do not use them. You can’t just reschedule an entire move. And the guy who called me offered to get his supervisor then came back to the phone and said the same thing. So I said “why didn’t you get your supervisor like you just said you would” and he put me on hold again. Did that three times. Awful customer service. I demanded a refund including the deposit but it’s been a few days and no activity related has occurred. I plan on flagging it as fraudulent activity to my card company. BEWARE