Love the Bike, Hate the Service
I owned a Bike+ for over five years and genuinely loved using it. In the fifth year, I began experiencing numbness in both wrists and reached out for a technician to help readjust the bike. My doctor even suggested the numbness could be related to improper alignment. I had an extended warranty through March 2026, so I expected support to be straightforward. Unfortunately, that wasn’t the case. After 10 back-and-forth emails, Peloton still failed to address my issue adequately. The customer service experience was highly disappointing and felt anything but community-focused. Based on my experience, I would not recommend purchasing the extended warranty—the support is simply lacking. I don’t recommend Peloton because it’s a subscription-based product that only works well until something breaks. Unfortunately, when issues do come up, their support is not helpful.