I have to give Rocket Canopy credit for…
I have to give Rocket Canopy credit for their unparalleled customer service. I ordered a 10 foot screen door for my canopy that I purchased from ABC canopy who does not offer such a option. Upon receipt of this order, who ever packed it, accidentally sent a plain 10 foot screen wall. Well, I called and spoke to a gentleman in customer service who apologized and said they would replace it with the proper one. He then explained that he would send out a return label for FEDEX. I received the email right away and sent the product back two days later. To my astonishment FEDEX had dropped off the replacement that same day with the screen door. I know that Rocket Canopy did not receive the old one but sent a replacement right away without even getting the original wall back. To me this is great customer service! Further I couldn't help but notice how much superior Rocket Canopies screens are....WAY better materials used as compared to ABC. I now wish I would of purchased my 10 x 15 canopy from Rocket Canopy instead of ABC. Obviously your merchandise is far stronger and durable compared to ABC....I thought I did my homework researching these canopies. Anyway GOOD job with my order and I will surely buy any future Canopies from your company...with regards- John P.