Generous changes
I've been a customer for years. When they discontinued The premium plans in Germany (where i had a server with them) instead of forcing me to pay for the extreme plan or breaking our contract they let me have an extreme plan node for the original price. Now as i'm looking for upgrade and possible competitors i came to realise that the deal i have currently is unbeatable even after another provider offered a 55% discount for a similar setup. Customer service is sometimes a bit slow but i'm an IT guy myself and rarely rely on them. My only gripe currently is the ongoing issue with the automated backup system malfunctioning.