Time estimates are terrible, otherwise reliable
I order regularly (more than I should), and they are generally reliable and easy to use. They are good with refunds when things are wrong with your order and are generous with BOGO offers, etc. With that being said their time estimates are always off to a ridiculous point, it will say 10-20 minutes and will take 30-1hr minutes essentially every time, why they even have the time estimates/where they get them from is beyond me.