Disappointed
We contacted Cin7 over a month ago to cancel our account. After calls with three salespeople, onboarding teams, and more, not once did anyone mention that cancellation had to be initiated via a button hidden in our account. As a result, we’ve now been charged another ~$1,000 for a product we never used, on top of the $2–3k we spent initially just to get set up. This lack of transparency in the cancellation process is unacceptable. Beyond billing, the platform itself fell short of expectations. The B2B portal was not to the standards we required, the POS system felt isolated, and overall the software is starting to feel dated. While Cin7 does have extensive features, that breadth makes training your team a long and costly exercise. Modern systems with AI support and native API integrations (such as Shopify) have made platforms like Cin7 less essential and more of a legacy choice. Today, clean and constant dataflows between software are paramount. We’ve moved to Shopify as our source of truth, with lightweight app connections that scale quickly, take days to set up instead of months, and ensure data is clean and useful without needing to hire a dozen experts in data analytics or inventory management. It’s possible now to run a truly lean company — Cin7 doesn’t enable that. In short: Cin7 may suit companies willing to invest heavily in onboarding and ongoing management, but for us it was expensive, outdated, and ultimately the wrong fit.