A customer asks for help and ends up being blamed
I made a profile few years back,updated it, Added all the needed information It still says inactive after weeks, contacted the customer service and they dont give any solution, or why it still inactive even though i have provided everything. Seems like a deadend. - Update Yes my profile is complete since weeks, and the phone number from 2021 But its not syncing. So i said check with technical support as i already completed the steps and im just waiting and theres no reply other than do what i already did. Thank you Update 27.7.2026 So the situation has taken too much of my time unfortunately and the replies from the "support team" are quite accusatory, I dont feel safe to continue, but here's the whole story. basically i have tried to use pawshake since years but still cant figure it out for the reasons explained below, so i tried to contact support and now im being blamed and called names. not cool. and not how we treat customers i guess. not everyone is so tech savy and not every platform is intuitive good for every user. and thats why support is usually there to help. I have a profile in another platform, and i travel a lot, so there changing location is pretty straightforward, but there are not many offers so I tried to make a profile in pawshake, so i can provide my services through their platform. I created the Pawshake account several years ago. Later, when I was in another country, I wanted to offer pet-sitting services there, but I could not figure out how to change the country or location of my existing profile. I apparently ended up with a second profile connected to another country. I never intended to create multiple accounts; I was simply trying to use the platform where I was staying. I tried to use Pawshake again. I completed the information required for my sitter profile, but it remained inactive for weeks. I also experienced difficulties navigating the platform, when i logged in it greeted me as a host instead of a sitter, then being redirected to the welcome or login page even though I was already logged in, and repeated errors when trying to access the sitter application. I couldnt find out how to change that, and the language in faq was in danish. I contacted Support because I was confused and believed that information I had already completed was not showing correctly. I did not realise that I was apparently communicating about different profiles. my messages were short, just stating the situation as i perceived it, Instead of feeling helped, I was told that I was confusing the support team, that they were “not mind readers”, and that I was rude and frustrated. I found this accusatory and discouraging. and very stressful experience as I try to offer my services through this platform and the support team interprets my mood, while every customer relationship is supposed to be based on trust. I now understand that I apparently have two profiles connected to different countries, and that both are inactive This may explain some of the confusion. However, I was then told that one profile would need to be deleted, without first clearly explaining how the system works for someone who travels or moves between countries and why then the complete profile is still inactive. At this point, I no longer feel comfortable continuing the conversation directly with Support. I am concerned that further attempts to explain the situation will again be interpreted as being rude, frustrated or confusing. I would simply have appreciated someone taking the time to understand the account situation and clearly explain which profile I should keep and how the country/location system works. My review reflects my experience as a customer trying to use the platform and get help when I could not understand how it was working. 29.7.2026 This is the reply i got that im referring to: "How many Pawshake accounts do you currently have and why do you need that many? It's causing confusion and causing you to be quite rude to our support team as you refer to them interchangeably and furstrated. Our team are not mind readers and can only work with hte information you give." I only sent messages asking why my profile is inactive, since i saw only one profile. i hadnt understood that the issue was the account, as i was contacting the support from the app directly and I was seeing my profile complete. I also explained why i had to made a profile and all the technical issues i was experiencing within the platform. But they are not taken into account. I have deleted both accounts now. I would delete this review too because its causing too much headache but the message i received above leaves a negative impact and my experience about the usability issues is not acknowledged, and it is valid. I made a review because i was waiting for weeks with an inactive profile and need to work