Order 116065560
Order 116065560 – Parcel lost for over 6 months, no resolution from support I ordered a HONGDUI KM-17 Pro Router Plane (€146.02) on 26 November 2025. It was marked shipped on 27 November 2025, with delivery estimated for 7–27 December 2025. Tracking shows the parcel reached “RECEIVED INTO CUSTOMS” at Den Haag on 16 December 2025 — and nothing since. That is now over six months with zero movement. I have checked with PostNL directly (no record found), tried FedEx and 17track (no record found), and confirmed with Dutch Customs’ own guidance that packages cannot legally be held longer than 30 days. My parcel has effectively vanished somewhere in the handoff between carriers. I have contacted Banggood support at least seven or eight times. Every single time, I am only given the automated chat assistant, which repeats generic advice to “contact the carrier” without ever naming which carrier is responsible. There is no dispute, return, or refund process available in the app beyond this chatbot loop. I am not asking for anything unreasonable: I have paid in full, waited more than six months, and done all the tracking legwork myself. I am simply asking for my order to be delivered or refunded. Order number 116065560, tracking AWE0020US56453204301, for reference.