EAEasybook.com ★★★★★
Public Response to Easybook’s Reply
Public Response to Easybook’s Reply
Thank you for your response.
While I acknowledge your explanation regarding a system glitch and backlog of enquiries, your reply does not address the substance of my complaint.
My issue is specific and straightforward:
I purchased a RM200 Easybook voucher.
The voucher does not appear on the payment page.
As a result, it is not redeemable.
Your response does not confirm:
1. Whether my RM200 voucher is affected by this system issue.
2. Whether the voucher is currently usable.
3. What concrete remedy will be provided — refund or replacement.
4. A clear timeline for resolution.
An apology for delayed response, without addressing the actual consumer loss, does not constitute a resolution.
I am requesting a clear, case-specific response addressing the above points. Until then, the matter remains unresolved.
2025-12-13
EAEasybook.com ★★★★★
Take responsility
Thank you for your response. However, I would like to clarify that my complaint has nothing to do with third-party transport operators, bus delays, or vehicle issues. My issue is entirely about Easybook’s own system and customer support, so it is not appropriate to shift the responsibility to external partners in this situation.
I purchased a RM200 Easybook voucher, yet it did not appear on the payment page during booking, making it impossible for me to redeem it. This problem originates entirely from your platform.
The situation was made even worse by the extreme difficulty in reaching your support team. The WhatsApp number provided is only for messaging, and there was no way for me to speak to a real customer service agent. Despite spending hours trying to get help, I never managed to speak to anyone directly. The WhatsApp agent who handled my messages could not resolve the issue and promised it would be looked into, but three days have passed with no follow-up, no update, and no communication from Easybook. My email requesting escalation to management was also ignored.
This shows a lack of accountability and a concerning level of carelessness in customer handling. Once again, this has nothing to do with third-party operators — it is a failure in Easybook’s own system, communication, and customer service process.
Lastly, I would like Easybook to clearly explain what I am supposed to do with the RM200 voucher that your system refuses to recognize. A voucher that cannot be redeemed is effectively useless, and it is only reasonable for Easybook to provide a proper solution or compensation.
I hope Easybook will take full ownership of issues directly caused by your platform and improve your support process so customers do not experience the same frustration in the future.
2025-12-11
EAEasybook.com ★★★★★
An undeniable fact
If hundreds of customers are saying that Easybook is the worst booking platform, then the company should take that feedback seriously. We are talking about hundreds of negative reviews, not just a few isolated cases. At the moment, Easybook’s service quality does not even come close to the standards of established platforms like Trip.com or Agoda. It is time for real self-reflection and meaningful improvements if the company intends to remain competitive and stay in business.
2025-12-09
