The artwork phase was way more…
The artwork phase was way more complicated than it was the last time I ordered. It ended up resulting in dozens of emails and a delay. When my records did show up 65% of the jackets had damage. I will say my customer service rep is making it right and sending replacement jackets, but that also delays my timeline and results in me having to unpack and repackage all of those records, for $1,800 I really don’t think I should have to do that. It bums me out because I had such a positive experience previously, but I don’t think I’ll be back a 3rd time.