On April 6th of '26
On April 6th of '26, the right front wheel assembly broke off while pushing my cart laden with groceries. On the 7th, I sent an Email to the company along with a picture of the damaged assembly. In less than 24 hours later, I had already received a response. A little more information was needed and was given. Within a week, 2 new front wheel assembly units were sent to me. Although it was a bit of a nuisance to remove the offending unit, I kept the wrench from the original assembly plus a pair of pliers to hold the axle secure was all that was needed. It certainly didn't take rocket science to figure it out. What I truly appreciate is the fact that this company is completely responsive to the customer's needs. Since I don't have a vehicle at my disposal and have to walk with my cart over a mile to reach the closest supermarket, this cart is basically a lifeline for me.