If I were rating their customer service…
If I were rating their customer service team alone—specifically Jennifer—it would be an easy 5 stars. They were responsive, helpful, and ultimately resolved a return and refund issue very fairly. However, I had to deduct a star due to the quality of the actual products I received. I ordered some brass face plates and light switches, and unfortunately, the quality didn’t meet my expectations for the premium/cost over other brands. The brass finish lacked the durability I expected, and the internal electrical components of the toggle switches felt flimsy. While I wouldn't recommend those specific switches, I highly commend the company for standing behind their customers and making things right in the end. I can’t speak to the quality of all the other products they offer, but I would consider buying from them again in the future.