If I could give no stars I would
I purchased a canvas before from this company and loved it. This past order I only received a confirmation email and no other notifications. I gave it a few days as it is the holiday season so it may take a little longer to receive a preview. When I got an email back it stated my order already shipped as I did not approve the preview. When informing the company that I didn’t get any emails regarding my order whatsoever they said on their end it shows I did and that I may have been unsubscribed from receiving emails so that’s why I didn’t get emails to approve or a notification of it already shipped. I asked for a refund and offered to ship the canvas back to them but the response I got was they will remake my order for a $25 fee. Instead of refunding me, even partially they want to charge me for my dissatisfaction. The return policy of the website says if I received my portrait and am not 100% satisfied it can be returned for a refund in 30 days and to contact them for a return address. This was not even an option disclosed after reaching out originally and requesting a refund. Be mindful when you order from here.