They are basic airline with basics…
They are basic airline with basics offered on board. Food is pretty basic, offering the same meal in the dinner and then in the breakfast, no options as "breakfast" to offer. Small portions, no black tea, would not offer anything beside water except at meal times, no snacks like other airlines. Squishy planes, which would give you lower back pain when you incline your seat. The staff hardly understand any English beyond the basics, not even basics at times. You asked them for boiling hot water for your teabag, and they would ask you "boiling?" and then fill your cup with lukewarm water, wasting the teabag when they don't have any black tea on board to offer. Most staff seems more friendly towards the Chinese speaking passengers then others (probably lack of english language skills). They would not help you and then would not be able to explain either as to why they could not help. My elderly mum was not able to select "preferred seat" when booked the tickets but requested if she could change when they were going empty after the take off and they refused even when offered to pay for that ("no no, cannot", sounded really rude). They would open tray tables on those seats so no one can go and sit there. When asked few times and even offered to pay for that, he bought a device with google translate to tell me that they are preferred seats and can only be bought on land. BUT they are happy to fly with those empty seats but would not offer it to passengers stuck in a situation like this.