Driver behavior + being left at checkpoint + multiple extra bookings
Issue: Driver behavior + being left at checkpoint + multiple extra bookings I had a very disappointing experience on this trip. When we arrived at the bus station in Singapore and were loading our luggage, one of the drivers threw my luggage. I politely asked him to handle it carefully because it could get scratched, but he replied that he didn’t care and even shouted at me. This is not how customers should be treated. When we reached the Malaysia checkpoint, the driver told us he would wait 30 minutes in front. We cleared immigration in less than 20 minutes, but the bus left us behind, even though we had paid over 200+ MYR for the tickets. There were no other buses to take from there, and we were stuck for almost an hour trying to find other options. We then booked another ticket for 2 people, but the pickup location was wrong (we thought Larkin was the same as the checkpoint). We waited again for 1 hour, only to realise it was the wrong location because someone had misinformed us. Eventually, we had to purchase yet another pair of tickets from another app, and we literally had to ask another bus company to help bring us to KL. In total, we spent over 400+ MYR because of this situation. This has been the worst long-distance bus experience I’ve ever had, even though it was only my second time taking this route. I sincerely request a refund for the inconvenience, cost, and stress caused by the drivers and the poor handling of the situation.starmart express Bus number RAV6