Mostly excellent service / just 1 small glitch
Almost everything about the buying experience was outstanding. The only minor glitch that occurred was when I placed the order, the acknowledgement email said that the product I ordered was on a 4-week lead time, meaning that I would not receive it by the date I needed it. So, I phoned customer service to try and cancel it. The very helpful person said that the product WAS in stock, that it was a mistake by the web team to issue this incorrect notification, and that the product would be shipped the next day which successfully happened.