Avoid at all costs
Do NOT use this company. I ordered medication for my pet on November 19th. By December 5th the medication was just being sent to the compound pharmacy which I was told is an additional 3-5 days. I called 5 times to cancel my order. PetMeds still put a hold on my bank account after I canceled the order. It’s been pending for 6 days now and I don’t have any access to my money. I utilized another pharmacy and my order was approved and shipped in two days. It was also significantly cheaper than PetMeds. Edit after their response: I called and requested that my order be cancelled on 12/4. This is the issue. I called again on 12/5 and then "mysteriously" they charged my card. I called again on 12/11 because my money had not been refunded and I was told that it was cancelled on 12/8 which is not accurate. If you take recordings of customer service calls, please listen to them! I would also like to add that the pharmacy tech called me and asked me about the mg of a prescription. I told them I'm not the veterinarian, I'm the client. This just shows how disorganized this company is...