BAD EXPERINCE
my flight ticket was cancelled 'by airlines', but I checked direct from the airline website, I still can book directly for the same flight. Then when i request for refund, they send an email saying i need to confirm my request refund before 4pm the same day I made the refund request.then, they cancelled my refund request automatically. I need to start all over again for refund request. Not everyone read their email multiple times in a day!. and your refund request not included the service charge, means you dont get full refund and depends on the 'airline' again for full refund. what the heck, they cancelled the flight but i need to pay?. traveloka refund system is somewhat suspicious and it seems they making money by doing this.