Peloton Will Not Honor Warranty
I purchased my Peloton Tread in January 2023, and it was delivered February 1, 2023. Per the warranty booklet that came with my tread the walking belt has a 3 year warranty. "Peloton warrants the walking belt against defects in workmanship and materials for a period of three years from the date of original delivery." A couple of months ago the treadmill belt became very slick and I twisted my ankle trying to use it. I tried to clean it with 2 different degreasers but it remained slick. I never have used any food / beverages / or products near the tread. A peloton tech came out per our request and agreed that it was dangerous to use and that the base needed to be replaced under warranty. She called Peloton and updated our ticket with this information while we were in her presence. Peloton is refusing to honor their own warranty despite the recommendation of their own tech who came out and saw the product. First they said it would be covered by warranty but our warranty had expired. When I provided proof that the walking pad has a 3 year warranty they backtracked and said only "damage due to factory defect" is covered under the warranty despite the book I have from them saying "defects in workmanship AND material." I have found other Peloton users on Reddit and Facebook that have had this same defect of material and they all claimed to have had their Peloton base replaced under warranty.