Don't believe this is a legitimate business
I don't believe this is a legitimate business with legitimate sales team/employees behind it. I made a purchase (fireplace tool kit) in early Nov 2025 through their website, and haven't heard a peep from them since. I have emailed, called and left messages, and sent text messages through their belleflame.com website assistant and have received ZERO responses from anyone to any of my requests for order updates and assistance. There is only a messaging service on their phone number. No responses from their email addresses, and no response from the website text message assistant service. Don't waste your time and money, they will only steal both from you, there are other legitimate businesses in the US that sell these products and actually deliver to their customers. I'd give zero stars if possible.