They say on their website that…
They say on their website that processing and handling is approximately 3-5 days and shipping is approximately 7-10 days. I'm pretty understanding with shipping, especially because of the annoyance of tariffs and postal strikes. However, I ordered two things on September 20th and received my items on December 13th. After not getting any notifications of the items shipping, I emailed them mid October asking for an update. They told me that the colour for one of the item I ordered was out of stock despite it still being listed on their website as in stock and asked if I wanted to either choose a different colour or get a refund. I insisted on getting the colour that I ordered, so they shipped out the first item (which I received on December 8th) and promised to send the second item when it came back in stock. They were kind enough not to charge me a second shipping fee, so I appreciate that. Unfortunately now that I have my items, I'm pretty disappointed. They do not look like the photos on the website and are very cheaply made. The material looks completely different from their pictures. And not just the material, the second item that I purchased doesn't look like the pictures from the waist up at all. There are loose threads popping out. Seams are stitched together unevenly. One item comes with a ribbon that is supposed to be tied around the waist, and it's an entirely a different colour from the rest of the dress which is not the case in their pictures. And said dress has a very misleading off the shoulder collar piece that just ends mid breast so it's very visible and very awkward. The worst part is the fabric feels very cheap. Both items are stretchy which is nice but feel like bathing suit material despite both items being sweater dresses. Website uses the viral virgin killing sweater as an example of how their products are better, and as someone who owns one of the virgin killing sweaters, I can easily say that is better quality than what I received from Koruraclub. Tldr I'm mildly happy with ther customer service since they responded to me promptly and compromised with my order, but I'm disappointed that I had to reach out well after their supposed deadline in order to gain any knowledge about my order, and now having received it, it was not worth the wait.