Avoid this company!
I placed an order on November 15 and received notification that it had shipped the next day, with a tracking number. Great! I hadn't received it by November 25, and the tracking information claimed it hadn't shipped at all, so I reached out to customer service. They claimed USPS must have lost it in the mail, but unfortunately what I ordered was now out of stock. They offered replacements I didn't want, so I had the order refunded, which they did promptly and with apologies. On December 11, the package showed up, so I contacted customer service to let them know and pay for it. On December 12, a Friday, at 10:38 p.m., they emailed an invoice. Like many people in December, I had weekend plans, so didn't get a chance to check my email until just under 12 hours later on December 13, a Saturday. I was surprised to see I'd still been charged full price after all that, but ok - payment is more important than customer satisfaction for this company. Fair enough. Paid the invoice, and then continued going through emails. They had sent an *invoice reminder* at 12:04 p.m. - under 12 hours from the original. Wow. Curious, I went back to the original email claiming my order had been shipped, to see if that tracking information ever got updated. Sure enough, it had. Despite the label being created November 16, the package was not physically brought to the USPS facility until December 4. So one of two things happened here: 1) the label was created and put on the package which then was not brought to USPS, or 2) the label was created but not put on the package, and when I emailed to see where my order was, they found the label, realised they were out of product, blamed USPS for losing the package, and waited until the items were back in stock, then affixed the label and brought it to USPS, with no update or apology to me, probably hopeful that if I received the products after also obtaining a refund, I'd just be happy about it and shut up, not anticipating that I'd ask to pay for it. Is that me ascribing motivations I can't prove? Definitely. But my housemate works for the USPS, so attempts to excuse your failures by blaming the USPS fall very flat with us. And then I read the TrustPilot reviews and saw this is actually their company philosophy. I appreciate them telling me exactly who the company is so effectively so I can both avoid them forever and also, thanks to their repeated demands I write a review, let others know too!