Poor quality and bad customer service
I purchased a chunky blanket on October 24, and unfortunately it arrived defective. One end of the blanket immediately began unraveling and shedding fibers, while the other end was completely intact. I followed the care instructions exactly (hand washed gently and air-dried once), and the issue continued to worsen, which strongly suggests a manufacturing defect rather than normal wear. I contacted the company promptly and spent several weeks trying to resolve the issue. Communication was inconsistent, my questions were repeatedly ignored, and I was initially asked to pay additional costs or place a new order for a replacement. After significant back-and-forth, the shop owner eventually agreed in writing to send a replacement free of charge and provided a timeline for shipping. However, the replacement was never shipped, no tracking information was ever provided, and communication stopped again. Because the company failed to follow through on what they promised, I ultimately had to open a PayPal dispute to resolve the matter. The blanket itself is not inexpensive, and at this price point I expected better quality control and far better customer service. This experience was frustrating and time-consuming, and I would be very cautious before ordering.