8 Days of Silence: Critical Security Breach & Zero Support Response
I am extremely disappointed and concerned by the total lack of support from mail.com. My account has been inaccessible for over 8 days. I suspect a serious security breach (hack) or an unjustified block. Despite submitting more than 5 support tickets over the past week, I have received ZERO response, not even an automated confirmation email. I have checked my spam folders and tried different contact addresses, but the silence is absolute. Even their Facebook support is just an automated bot that provides no real help. As a developer, this is my primary professional account, linked to my servers, Slack, and essential work tools. This situation is causing a major disruption to my business and my clients. It is unacceptable for a major email provider to ignore a reported security issue for more than a week. I am requesting a human agent to contact me immediately to verify my identity and restore my access.