Subscription issues
Grammarly’s product itself is useful, but the subscription and pricing experience is extremely frustrating. It is unnecessarily difficult to access a true free trial or to pay monthly. Instead, users are pushed toward quarterly or yearly payments, often without clear, upfront transparency. This kind of design creates major dissatisfaction. Many consumers feel misled or pressured into longer commitments they did not intend to make. Making the process technically confusing increases the risk of people accidentally subscribing to plans they didn’t want, which damages trust. If Grammarly wants long-term success, it needs to prioritize transparency over tactics. Make monthly pricing easy to find, make trials clear, and stop creating friction that feels intentional. A great product should not rely on confusing subscription flows to retain customers — trust and clarity are what build loyalty.