Best customer service in the industry! (maybe any industry)
I called and was disconnected before speaking to anyone after a several minute wait. This was frustrating. This is not the first time this has happened to me when trying to get in touch with someone (not specifically NBKC)...BUT, this is the first time someone has ever called me back before I ever spoke to someone!! Robyn is a customer service gem. She ferreted into my problem and didn't stop until it was resolved. Her customer service and communication skills are excellent. The experience that I had with Robyn is part of the reason that I use NBKC. I had a lost incoming ACH - and with her help - the missing money was in my account quickly.