Horrible Customer Service
I have stayed with Florida Vacation Homes in the past and it was not a bad experience but customer service for this trip was truly terrible. An elderly guest suffered a significant fall at the home. She had to be taken to the emergency department and has continued to treat after returning home. This fall completely ruined her trip and by extension made the trip challenging for the rest of our family. She continues to suffer from substantial pain as a result of the fall. I reported this injury to our “Home Care Manager” and he essentially blamed her for falling. The guest filled out an injury report and sent pictures of the hazardous condition of in the house but Florida Vacation Homes did not care. I have literally never had such a bad experience with a company in my life. I strongly recommend against staying with Florida Vacation Homes. There are a lot of other options in the Orlando area that treat their guests much better.