Horrible timeliness and omissions.
I ordered an item Dec 3rd with the understanding my package would arrive several days before Christmas. Never was shipped by the date told. I reach out to get a response from the ai agent that didn't really help. Then received a message from the team finally,to tell me their fulfillment center is down, no reason why, just "not operational", so they will be "CANCELING" and "REFUNDING" my money. Neither has occurred as of writing this review. They made the timeliness, not me. No where was it made of apparent note that custom jewelry would go past what should be a calculated timeliness stated during the purchase. I just opened an email tthis moning saying something about a fire at the fulfillment center, like are you just learning of this Dec. 20th into 21st? Also, can you believe they were still spamming email with get before Christmas even yesterday the 20th.