Ordered an ugly Christmas sweater on…
Ordered an ugly Christmas sweater on the 15th. 2nd day air. Label was created on the 16th. Still no movement on the package. I was told if the package hasn't left the facility by the next day they would process a refund. Next day has came and went still no movement on package and refusing my refund. It's also very tricky forcing you to pay the free return fee unless you unclick a box. Then it's very deceptive signing you up for ocean. Regardless I order the sweater for my son's school party exchange and he went to school without a sweater to exchange because it never left the facility. I would have been ok with a replacement order but no. They will not do that. So I try to start a return process. Now they use that as an excuse not to refund me. They said we will refund you when it returns. IT NEVER LEFT THEIR WAREHOUSE ACCORDING TO TRACKING. I've dealt with UPS in my career for the last 9 years so I call my rep who can see all the behind the scenes on tracking and it's never left their warehouse. I just want a dang refund. Customer service is terrible. I just WANT A REFUND OR THE SWEATER I PAID FOR