Shenzhen Huicai Technology Co.
Shenzhen Huicai Technology Co., Ltd – Misrepresented Product, No Warranty Support, Buyer Blocked. I am reporting Shenzhen Huicai Technology Co., Limited due to serious misrepresentation and refusal to honour their warranty obligations. Issues encountered: Product was advertised as IP66 waterproof, but internal inspection shows no waterproof seal, allowing moisture to enter and damage the LED drivers. The supplier advertised a 50,000-hour lifespan, but changed this to 5,000 hours after multiple failures occurred. Several units failed after 6–7 months of normal indoor use. Warranty was stated as 2 years, but the supplier refused service and blamed me for “using the lights too long per day”, which was never mentioned in the listing. The supplier blocked communication, preventing me from resolving the issue. My evidence was strong, but the product failed outside Alibaba’s dispute window, so no dispute could be opened. This supplier should be avoided Their behaviour is deceptive and unprofessional. I am sharing this to protect other buyers and to request Alibaba to review this supplier’s practices, as multiple aspects of their listing were misleading or changed after purchase. I can provide photos, screenshots, and full documentation upon request.