Completely Frustrating – Ignored, Excuses, and No Recovery
Completely Frustrating – Ignored, Excuses, and No Recovery I was a repeat customer because Photobook used to deliver quality. This latest order has been a total disaster. Shipping charges were unclear, and the process for multiple projects is extremely inefficient—uploading photos nine times manually is unacceptable. Tracking is confusing. The order stayed “printed” while I received an unexpected delivery notice from SF Express, with no clear link to my order. The product quality is terrible. Canvas tiles arrived stacked with no protection, resulting in stains, tears, and a finish that looks like plain white cardboard. I have received all items but will not display any of them. Customer service has been shockingly poor. After multiple emails and messages, they keep asking for photos already provided, offer empty apologies, and claim “we will have a meeting about this” with no recovery or solution. It’s obvious they will do nothing. Other competitors offer far better quality and service at lower prices. I will not return.