GRASSLAND COACH SUX BIG TIME
I had my first and last experience with Grassland Coach travelling from KL to Singapore, and it was a nightmare. First, they changed my departure time from 3:30pm to 4:00pm and moved the pick-up point from Berjaya Times Square to TBS. At 4:00pm, they called to say the bus had met with an accident, and we had to wait until 7:00pm for another bus from Malacca. The replacement bus no. PMR 6688 only arrived at 7:45pm. The journey was fine until JB customs, where the driver was extremely rude. Instead of guiding passengers properly, the driver scolded us with vulgarities (CB) when we mistakenly waited at the wrong spot and we did apologised. We confronted the driver after he scolded us with vulgarties as it's an insult to us! This behaviour is completely unacceptable and unprofessional!! Delays, poor communication, and disrespectful treatment – I will never use Grassland Coach again and strongly advise others to avoid them.