Experience was great
Experience was great, at first I emailed their info contact address about acquiring the seat stay/upper swing arm for their carbon fat bike but I got no response. I followed up a few weeks later through chat but it was off hour so I left my email. I received an email from Peggy who was super responsive and patient with me and my situation (non ican branded bike)which worked out in the end as I received a replacement part in reasonable shipping time to the US.