Too many faults
I purchased an XTool M1 and have experienced problems from day one. Within the first two weeks, multiple components failed and had to be replaced. Now the machine has developed a major fault where the laser no longer cuts in alignment with the software layout. This issue makes the machine effectively unusable and not fit for purpose. Despite the product being brand new, XTool expects us to cover the cost of returning the faulty machine, as well as pay an excessive “holding” fee until they receive it back. This is unreasonable and inconsistent with consumer law, which clearly states that customers are not responsible for return costs when a product is defective. While their customer service is adequate for minor issues, the support provided for serious faults—such as the laser misalignment—has been disappointing. Their requirements for us to obtain a working replacement are unfair and place the burden on the customer rather than the manufacturer. Overall, the machine quality and after‑sales support have not met expectations, and I cannot recommend the XTool based on this experience.