Will never order from again
I ordered matching Christmas pajama sets for my wife and me and paid extra for expedited shipping. Without any explanation, my wife’s set was canceled while mine was not, completely ruining the point of the purchase. What made this worse was customer service. I called and waited in the queue for over an hour, only to finally receive a callback saying they were “too busy” to take calls and that I had been removed from the queue. No help, no answers, no resolution. It’s incredibly frustrating to spend extra money, get part of your order canceled with zero explanation, and then be unable to reach anyone for support. This experience completely missed the mark, especially for a Christmas order. I won’t be ordering from Tipsy Elves again.