This is the worst service provider I have ever experienced.
This is terrible. The prices are high, the delivery is slow, and on top of that, it keeps getting delayed. No matter how long I wait, no estimated delivery date is ever provided. Moreover, even though the shipment is stuck at customs and delays are occurring, it has been completely neglected. When I contacted customer support, I was told to contact the shipping company, Aramex, used by ship7, and resolve the issue myself. This is truly a terrible service. I will never use this again. ---- It has already been nearly one month, yet this issue still has not been resolved. Honestly, this has been an extremely careless and disappointing service experience, and I strongly advise others not to use your service. Ship7, resolve this issue immediately. You have taken no proactive action at all, and your handling of this matter has been completely unacceptable. Stop giving vague responses and take proper responsibility for resolving this situation immediately. -----4/28------ In response to Ship7’s explanation, I would like to say the following: Please do not lie. It is obvious that nothing was properly handled unless I contacted you first, and this clearly resulted in even further delays. When I initially contacted support, I was simply told that this was a “normal delay.” Even though the shipment was being held at customs, nobody explained the actual reason for the hold, nor did anyone inform me what information or action was required from my side. To make matters worse, I was told to contact Aramex myself and resolve the issue on my own. Although I was extremely dissatisfied with that response, I still contacted Aramex directly — and received absolutely no response. This experience has honestly been terrible. I cannot trust your company when all I receive are generic, one-sided replies with no real accountability. Your advertised service and the actual experience were completely different: “Timely delivery updates” → No updates were provided. Estimated delivery: “5–12 days” → Actual delivery took about 1 month. Expected delivery date notifications → Never provided. The package suddenly arrived without notice. Incorrect information provided → UPS emailed me stating delivery was scheduled for 4/14, yet the package unexpectedly arrived on 4/24 through a completely different carrier. This is genuinely one of the worst shipping experiences I have ever had.