Processing fee is ridiculous!!! Agents not helpful
I have already purchased for 2 tickets for adults originally scheduled in April 2026. I then rescheduled to a new date in November 2026 and was charged SGD190+ for the reschedule date. I recently checked air tickets again for the same dates in November 2026 and the ticket price came up to SGD95~ per person. This seems like I am purchasing another set of tickets. After thayt, Airpaz customer service simply sent a long text which i did not have time to read (the gist of it was that they could not do anything) and closed the chat immediately. And after waiting for almost an hour for an agent to respond!!! I could not trace back the texts or history and never did they open a ticket or have the courtesy to even send me an email.