Disappointment.
as a regular customer, this experience disappointed me beyond what you could imagine. I'm not one that would usually write reviews, let alone a complaint but this is unacceptable and I wish no one would have to go through the same thing I went through. the first warning was when I tried to book tickets with MY phone, it kept cancelling AFTER the payment and saying that the booking was unsuccessful, that itself is troubling enough. so fine, I booked the tickets with my husband's phone; meaning that I had to create a new account which wasn't a problem and it passed and we got the tickets. (KEEP IN MIND At the time of purchase, this ticket was explicitly sold with a "Free Cancellation and Full Refund at ANYTIME") second, forwarding to now, my flight TO Japan was cancelled by the airline so i request for a cancellation for THIS ticket, since statistically specking, I wouldn't even be in Japan, why would I need my flight BACK from Japan? that should be a reason enough. I've sent a cancellation request multiple times with MORE THAN ONE REASONING but they couldn't even be bothered to acknowledge the main problem and just said "there's no changes with the tickets" and to "please continue using tickets" excuse me? I would use them if I could, but logically, how am I supposed to use tickets BACK when I won't even be able to get there in the first place? plus, why wouldn't they let me cancel anyways? the reason I got this expensive ticket was because I was guaranteed, a refund at ANYTIME. this experience was a complete in utter let down especially since I've always used airpaz. I wish you could fix this problem as soon as possible. I look forward to your immediate confirmation that this refund is being processed hopefully I will not have to initiate a "Services Not Rendered" dispute with my bank, providing screenshots of the "Free Cancellation" guarantee and your refusal to honor it.