4 months later and still no refund
I have been a costumer of Cossky.com for a few years. Good quality costumes and usually quick customer service. Never had a problem. Until now. I ordered a few costumes at the end of Aug. 2025. I received about 2/3 of my order by September. The Zoey costumes sent was the wrong one. I contacted them but unfortunately the correct costume I wanted no longer had my size. Because we had a group costume so after corresponding with Cossky we agreed that I could return my items, but they asked me to wait until the entire order arrived and send it back all together. The rest of the order arrived late mid October. I had to pay for return postage. Fine. I sent all of the items back late October and tracking showed it arrived 11/12. They said I would get my refund within 1-2 business days. Then when I checked again a few days later they said they contacted PayPal for the refund. Nothing. It is now 12/24 and not only did I not get my refund back but I also have lost the amount I had to pay for shipping. That’s over $210 I have not been refunded. I normally don’t leave negative reviews but since I’m not being helped any other way, I feel I need to warn others.