Update on Verlinn post
Update on an earlier post I made regarding Verlinn's highly unusual and unacceptable customer service/return policy. I gave up trying to make a return with Verlinn's customer service department (which offered me a discount for future purchases) and filed a complaint with VISA and also alerted the New York Times (where Verlinn advertised). Never heard back from NYT but VISA just refunded my charge. Verlinn is untrustworthy. They also use several names (Silver City and orthorecover.com) General public cannot file a complaint with Better Business Bureau because they have no clear US address -- only a China address. So you may consider filing complaints with consumer protection agencies in your state.