Poor Customer Service
I placed an order directly with an agent for several vests - it was actually a second order. When I received the vests, there was an error - among what I received, rather than 2 sized XL vests, I received 2- 2XL sized vests. I contacted customer service, explained the situation and was initially told they could not help me, because it was my error. Further discussion, including clarification this order was placed by verbally speaking with an agent, I was told I would be called by a manager to discuss options. A week later, I received an email telling me that my money was being refunded – so I contacted them and suggested rather than refunding the money, I could simply return the two wrong sized order items and have them replaced with two correctly sized ones. I was told because two is under the minimum order quantity, they could not help me. I explained again I was not in a rush but I do need them. The associate named Eathan stated they are too busy to help me - by email and not a return call. So now I have a business conference with my team - and 2 members will have no matching attire. I have used Full Source several times - too bad they apparently do not care about losing a corporate client. We will not use them again.