Stay away from Peloton, choose Nordictrack or Bowflex
I gave them a one star because I can't rate it lower. I ordered a new bike, and when it the technician was assemblying it, informed me the screen is not working. I then spoke to someone from Peloton who then stated they will send a new screen and another technician will help me set it up. And for the inconvenience they offered a discount on the bike. I then followed up with Peloton a couple days later, and initially the rep told me, a 15% discount was applied toward the purchase of the bike and then after explaining I haven't seen that refund come through, he then apologized and stated "sorry, but I made a mistake, but no refund was applied and that the best they can do is provide the first month membership for free (something I was already getting for free when I purchased the bike). After expressing my frustration and requesting I speak to a manager, I was told, a manager is unavailable. Two days later I get an email from manager who wrote they will provide a 25% discount on the screen, that they are replacing. The next day another email, from another manager at Peloton telling me to basically ignore the previous email, and no discount is being provided because the screen is under warranty and they would be happy to just replace the screen. Then the technician showed up one week later, but didn't bring the part needed to replace the brand now defective screen they originally sent. At this point, was done, and told Peloton, that I want to return the bike and get my full refund. They started the refund process and provided a appt day for pickup. Their third party JP Hunt (that delivers and pickups) is equally incompetent, and provided me a pickup window of 8am-6pm! I then called peloton the day of pickup to see if they can narrow the time for pickup. I was told pick up time can't be given but was provided JP hunt's phone number. Someone from JP hunt called me to tell me it would be around 4pm. Well, they arrived at 2pm, called me to tell me they outside my door and ready to pick up bike. I was not home, and had to reschedule for another day, with another time frame of 8am-6pm. Honestly, at this point, I am so disgusted and disappointed with Peloton, and any vendors they work with. Now looking into Nordictrack X24 bike or the Bowflex velocore bikes. Heard the bikes offer more than anything Peloton can offer and their customer service actually provides customers with service.