Delays, poor communication
I’ve had significant delays with the seller taking more than 3-4 days to send shoes and it’s now day 10 and still no progress with the seller which is frustrating because the gift was for Christmas for my daughter. When chasing a refund, the response was so generic like an automatic reply from a robot which covered some basic aspects/information about offsets for restocking saying I’m losing 10% from the total paid even though the seller has taken more than 10 days to send shoes. Simply put, I’m just looking for a full refund since Novelship is taking forever! There has been no restocking yet the generic response informs me of it and I’m expected to get a refund at a 10% loss. I contested for a full refund, now I’m waiting for another response which has taken over 3 days because Novelship is answering tickets in order received which is another generic message that shows how automated this website is. Just refund me so this transaction is finalised! This transaction with Novelship has left me feeling like this is a scam company that doesn’t value good customer service. Everything on the website and how it navigates looks well set up but my experience has been frustrating and I’m left disgusted with how slack and slow communication is and timely processes are done. Unprofessional, it’s false advertising like they have sellers with guaranteed stock to fulfil the orders for each size. They need to change how they work with sellers and have them pay for cancellation fees if they advertise stock they don’t already have.