avoid flying with Batik Air
I strongly advise everyone to avoid flying with Batik Air. My Sydney flight time was changed three separate times, causing huge inconvenience. Even worse, 15 minutes before departure, the gate was suddenly changed — despite staff telling us to wait at the original gate. We were forced to walk all the way to a gate located at the far end of the airport. There was no information displayed on the flight boards, and absolutely no announcements or proper communication from the airline. If we hadn’t randomly heard the announcement by chance, we could have easily missed the flight. The final scheduled departure time was 22:25, yet the plane still did not depart. Passengers were only allowed to board a different aircraft at 23:00. This level of disorganization and disrespect for customers is unacceptable. Batik Air Malaysia is by far the most unreliable airline I have ever flown with. Constant schedule changes, zero updates, chaotic boarding process, and complete lack of responsibility. I will never travel with them again and I highly recommend staying far away from this airline.