Motor failed after 55 miles. Core component premature failure
I wanted to share my experience with Propel after owning their electric skateboard, because I think people should know what they’re getting into. I spent over $1,000 on a Propel board and after only ~55 miles of normal riding, one of the motors stopped working. After working with their support team and following all of their diagnostic steps — including fully disassembling the board and swapping 8 different motor connections — I confirmed that the issue was a failed controller (FOC). To be clear, this is a core component of the board. This isn’t wear and tear — this is a major failure after extremely minimal use. Despite providing proof and completing their entire troubleshooting process, Propel refused to replace the controller because it was outside of their warranty period by less than a week. Their only solution was to offer a small 10 % discount on buying a replacement part. So the reality is: If your FOC controller fails early, you’re on your own You’ll be expected to take the board apart yourself And then pay out of pocket to fix a major component That’s not what I would expect from a product at this price point. I gave them multiple chances to make this right, and they chose not to stand behind their product in a meaningful way. I’m sharing this so others can make an informed decision. Reliability and customer support matter — and based on my experience, Propel fell short on both in a big way The questions is, is 55 miles of riding your board worth $1000? For me the answer is no chance. I won’t be buying from them ever again. I’d recommend Evolve Electric Skateboards instead as Evolve at least will stand behind their products.