Yikes
Yikes. I always loved the aesthetic of Maisonette. But ordering from them for holiday gifts for our niece and nephew nearly ruined Christmas. They shipped me an item that was clearly a previous return. Broken packaging, tape all over it, dust coming out, entirely un-giftable. Then I reach out to customer service. Cue an email chain 14 deep (yes, 14 emails from December 11 to 20) trying to get a solution from them. No solutions were offered. Eventually they blamed the “vendor”, refunded me and then told me we were waiting to hear back on whether I should send it back. It has now been 7 more days since that note and I still have this damaged product in my small apartment. I don’t have room to just store things. I do hate ordering from big box stores but this is why consumers do. I certainly won’t try and rely on Maisonette next holiday season.